Our Delivery goals
Delivery Information: Our number one goal at Tankstation is to provide you with a swift, prompt service and we are fully focussed on making your order as stress free as possible. We work with many different manufacturers, producing 1000’s of different products, this also means we have to manage differing leads times. This also depends on stock availability and where the manufacturer is located. We will do everything we can to supply you with all of the information you require before you decide to make your order with us and this will include the delivery options, dependant on the type of product you are ordering.
Delivery options based on request
Standard delivery options will include:
- parcel delivery for small items
- Kerbside delivery for manually handleable items
- Kerbside delivery for tanks and a tail lift unload capability or an unload capability on your end (this will be confirmed and agreed at time of order)
- HIAB (crane off load) delivery, this is available at an extra cost. This will be quoted at time of order and is based on your location.
- Articulated vehicle (approximately 16.5m long x 2.6m wide x 4m high). This will have no offload capability and will be the responsibility of the customer to provide a means of unloading, by way of telehandler or fork lift (please make a note of the product weight, to make sure your lifting machinery is suitable and capable). Any restrictions to access, such as narrow roads or height/weight restrictions and turning points MUST be stated at time of order. The driver may refuse to enter locations with restrictions that have not been previously stated and noted. We will do our best to provide the most suitable mode of transport based upon information received from the customer at time of order.
- 18 tonne tail lift vehicle (approximately 8.2m long x 2.6m wide x 4m high). This will have no offload capability and will be the responsibility of the customer to provide a means of unloading, by way of telehandler or forklift (please make a note of the product weight, to make sure your lifting machinery is suitable and capable). Any restrictions to access, such as narrow roads or height/weight restrictions and turning points MUST be stated at time of order. The driver may refuse to enter locations with restrictions that have not been previously stated and noted. We will do our best to provide the most suitable mode of transport based upon information received from the customer at time of order.
Please note that all deliveries are kerbside and it is the responsibility of the customer to arrange suitable machinery for positioning and placing tanks in location. On request we can provide HIAB (crane off load) delivery, but this will be at an extra cost and positioning of tanks will depend on safe and easy access to desired location.
Small items, such as accessories and anything that can be delivered via courier will be delivered within 1-3 days. Subject to stock availability and next day service is available on some items (at an additional cost).
Nationwide delivery is available and all accessories over £50 have free delivery. The exception to this will be the Channel islands, Scottish Islands and Isle Of Man, there may be an additional fee for these locations.
Delivery terms?
At Tankstation we are committed to providing our customers with the most efficient end to end service available. This can be tricky as we work with many manufacturers and they offer different lead times, but we will discuss this with you prior to order. Below are our general terms for delivery of tanks and all other products:
Delivery options based on request
Standard delivery options will include:
- parcel delivery for small items
- Kerbside delivery for manually handleable items
- Kerbside delivery for tanks and a tail lift unload capability or an unload capability on your end (this will be confirmed and agreed at time of order)
- HIAB (crane off load) delivery, this is available at an extra cost. This will be quoted at time of order and is based on your location.
- Articulated vehicle (approximately 16.5m long x 2.6m wide x 4m high). This will have no offload capability and will be the responsibility of the customer to provide a means of unloading, by way of telehandler or fork lift (please make a note of the product weight, to make sure your lifting machinery is suitable and capable). Any restrictions to access, such as narrow roads or height/weight restrictions and turning points MUST be stated at time of order. The driver may refuse to enter locations with restrictions that have not been previously stated and noted. We will do our best to provide the most suitable mode of transport based upon information received from the customer at time of order.
- 18 tonne tail lift vehicle (approximately 8.2m long x 2.6m wide x 4m high). This will have no offload capability and will be the responsibility of the customer to provide a means of unloading, by way of telehandler or forklift (please make a note of the product weight, to make sure your lifting machinery is suitable and capable). Any restrictions to access, such as narrow roads or height/weight restrictions and turning points MUST be stated at time of order. The driver may refuse to enter locations with restrictions that have not been previously stated and noted. We will do our best to provide the most suitable mode of transport based upon information received from the customer at time of order.
Please note that all deliveries are kerbside and it is the responsibility of the customer to arrange suitable machinery for positioning and placing tanks in location. On request we can provide HIAB (crane off load) delivery, but this will be at an extra cost and positioning of tanks will depend on safe and easy access to desired location.
Small items, such as accessories and anything that can be delivered via courier will be delivered within 1-3 days. Subject to stock availability and next day service is available on some items (at an additional cost).
Can I change my delivery address?
This is possible, but it will depend on which stage the order has already reached. Please contact us as soon as you can and we will try to avoid any additional costs to rearrange the delivery address being incurred by you, but this cannot be guaranteed.
Can I receive my delivery on the weekend?
Unfortunately deliveries can only be made on weekdays.
Do I need to be in when my delivery arrives?
It is advisable that you or a representative is at the delivery address on the day of delivery. This is in order to check the goods and sign for them, it is also required for unloading of large items when 'special' delivery arrangements have not been made.
Will I be notified when my order is on its way?
All orders are followed up with an email confirmation and this will include delivery details and an estimated delivery date.
What happens if I miss my delivery?
Small packages will be delivered by either Royal Mail or other couriers. The driver will leave a card with information how and where to collect the item from their nearest depot. Larger items, such as palletised goods, will need to be re-arranged for delivery and will most likely incur additional costs. Tanks and other goods that require HGV delivery will require additional payment and the delivery will have to be a re-arranged for a later date, as close to the original delivery date as possible.
Do you have a next day delivery service and what is the cut off time for this?
Some products can be available for next day delivery service, but cut off times may vary. You should contact our sales team as early as possible to discuss opportunities for this service.
Are estimated lead times accurate?
Lead times generally relate to products either in manufacture or about to enter manufacture, such as bespoke products and products that are not in general product (special order). Lead times are available on the product page and once an order is made we will update you weekly on the progress of completion and delivery of your product.